RESEARCH
INFORMATION SYSTEM (RIS)
Research
Information System (RIS)
CARCO Group’s
Research Information System (RIS) provides an array of important
capabilities to CARCO’s clients and employees. The following are
a few of the exciting new capabilities made possible by RIS.
RIS uses client
specifications and investigation profiles to dynamically
configure data entry screens and the data entry process.
Provides
specialized reporting capabilities to both clients and
internal users.
Captures
investigation requests into the system digitally, in a
paperless system.
Automatic
alignment
investigation tasks based on a user profile.
Automates the
Q/A process.
Automates Result
Notification through e-mail/web-alerts.
Integrates Customer Service Log with case information.
Provides
the complete prior investigation history for the subject of
investigation.
Captures
turnaround time and other productivity measures at case and
lead levels.
Reduces client
set-up time by using predefine case packages.
Provides
self-service capabilities to client users.
MAJOR BENEFITS of
CARCO’s Research Information System (RIS)
RIS provides numerous new capabilities to CARCO’s clients,
including:
Streamlined
client set-up and fast response for implementation of new
investigation types; tailored client hiring/investigation
processes.
Reduction in
turnaround time.
Significant
improvement in client management and reporting capability.
Increased
flexibility in submission of investigation requests.
Improvement in
Quality.
Reduction in
client costs for administration of the investigation process
by:
Advanced
“kiosk” style data entry.
Integration
with HR/Application Management systems, including
Peoplesoft.
TECHNOLOGY
HIGHLIGHTS: Research Information System
RIS application technology satisfies the most stringent service
level agreements requiring system availability, reliability and
performance. The system incorporates the following technologies:
Application
Server — IBM’s WebSphere
Database — DB2
Workflow —
Process Choreographer
Monitoring —
Tivoli Access Manager
Management of
client business rules — JRules
Custom and
special application reporting — Crystal Enterprise
Security and
User Profile Management — LDAP
Platforms — IBM
iSeries (AS400) and xSeries (Windows)
